Refund Policy
At SilverDuneVista, we take great pride in the quality of our products. Our refund policy, effective as of January 1, 2023, outlines the circumstances under which we can offer a refund or exchange for our products purchased through silverdunevista.site or at our physical location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Order Cancellation
If you wish to cancel your order, you must do so within 15 minutes of placing the order by contacting us at +44 20 7946 0958. Cancellations after this period cannot be processed as the order will already be in preparation.
Incorrect or Damaged Items
In the event that you receive an incorrect item or a product that is damaged, please contact us immediately at +44 20 7946 0958. We will arrange a replacement or refund for the affected items.
Quality Concerns
If you are not satisfied with the quality of the product you received, contact us within 24 hours of your purchase. Please provide a detailed description of the issue and, if possible, photographic evidence.
Non-Refundable Items
Please note that certain items are non-refundable, including gift cards and promotional items. Additionally, any food items that have been partially consumed or discarded are ineligible for refund or exchange.
Refund Process
If your refund request is approved, the refund will be processed within 7 business days, credited back to your original method of payment in £.
Exchanges
If you wish to exchange an item for another (e.g., a different pizza flavor), contact us within 1 hour of receiving your order. Exchanges are subject to availability and at the discretion of SilverDuneVista.
Non-Delivery
In the rare circumstance that your order does not arrive, contact us so we can investigate the issue. If we determine that the order was not delivered due to an error on our part, a full refund or replacement will be offered.
Refunds for Late Delivery
If your delivery arrives later than the promised time and the delay is attributable to our processes, a partial refund or discount on future orders may be offered. This does not apply to delays outside our control, such as adverse weather conditions or traffic disruptions.
Contact Us
For any inquiries regarding our refund policy, please contact us at +44 20 7946 0958. We are committed to ensuring your satisfaction with every order.
This refund policy may be updated periodically, and the latest version will always be available on our website.